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ErlangXLS 1.0

Date: 2008-09-23
File Size: 263
Price: 0.00
Category: Business::Math & Scientific Tools
Platform: Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP

ErlangXLS - Call Center Software to determine stafing requirements based on Erlang



ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.


  ErlangXLS download
[ErlangXLS screenshot]  [CC-Logic]

ErlangXLS Related Search:

Call Center PlanningCall Center StaffingCall Center OccupationService LevelErlang CErlang BAverage Speed of Answer

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