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Call Center Manager 8.3.1
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| Date: |
2012-01-03 |
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| File Size: |
367 |
| Price: |
0.00 |
| Category: |
Business::Databases & Tools |
| Platform: |
WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,WinServer |
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Call Center Manager - Manage call center campaign, drop rate, auto pacing, agent monitor and coaching Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allowing quick and easy call monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Tracking, collecting and reporting of call volume, agent and campaign performance.
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 Call Center Manager download
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| [Call Center Manager screenshot] |
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Call Center Manager Related Keywords: call center, call center management, agent management, auto pacing, drop rate threshold, call center report, call center monitor
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